Focus on a Security Officer: Jamal Khafajian
Jamal is part of the Silverseal team working at the prestigious European headquarters of a global organisation based in the City of London, keeping more than four thousand staff (and premises) safe. During his time at Silverseal, he has carried out a variety of roles, including front/back of house security, permit officer, the checking of all third-party contractors, and working in the arts/philanthropy department where he can provide an overview on the history of the exhibits (something he is very knowledgeable and passionate about).
Prior to his security career, Jamal owned two pizza restaurants in London, so quite a change in direction. I asked Jamal about the highlight of his career: “Security has highlighted my awareness for patience, listening and customer skills. This has enabled me to meet various VIPs visiting the building, including Tony Blair, Gordon Brown and the President of Turkey (Recep Tayyip Erdogan). I have also received various recognition awards from my company, which mean a lot to me.”
We discussed the skills Jamal believes are important in his role: “Customer service is number one: how we engage with our clients and visitors is key – being able to provide the right information at the right time in an approachable, smart and professional manner is vital (along with a smile). Being punctual along with the willingness to learn new skills is important.”
What advice would he give someone looking to enter security? “See it as a career move and have a goal. It is important you know what you want to do and what you want to achieve. Look at your own development and how you believe you could progress, as there are many courses and training opportunities.
“When I first entered security back in 2006, opportunities were limited, but with persistence and a passion to do well, I have been fortunate to go on many courses, including ACT and an NVQ in Customer Service. Our company also has an online learning management platform, which is a great resource.”
I asked Jamal, how he would like to progress in his role: “I like helping others and, along with further training, I’m keen to join the management team and help others develop.”
Jamal is a great ambassador for the security profession. His building security manager,
John Reynolds, says: “It’s an absolute privilege having Jamal on the team. He epitomises everything about Silverseal – loyalty, great customer service and professionalism. Like many of his colleagues, his long service with the company is truly fantastic, and he is very much part of the Silverseal family.”
by Graham Bassett