Security job: Security Systems Service Supervisor, Lazerbeam Fire and Security
I have always had an interest in electronics and was the kind of person who took things apart to find out how they worked. As a result, my parents encouraged me to begin my career working for my uncle who was a locksmith. Thanks to my parents’ encouragement, I went on to train as an installation engineer, later progressing on to a service engineer and eventually I was promoted to a supervisory level. Along the way, I took it upon myself to attend evening classes to obtain the qualifications I needed.
I worked with one company for 28 years, installing and maintaining various security systems such as intruder and flood alarms. This included about 5 years on the London Underground, working on access control, CCTV and PA systems.
Eighteen months ago, I joined Lazerbeam as a security systems service supervisor. My day-to-day role takes me to our customers’ sites, ensuring the smooth installation, commissioning and maintenance of security systems, including fault finding. A large part of my role is working with our customers, advising them on their systems and dealing with any issues that arise. I work closely with my engineers, training and guiding them, checking their workmanship, assessing new products and troubleshooting.
In this job, you are generally working in an environment where business must carry on as usual, so you need to have strong people skills, confidence, and patience. You should also be someone who thrives on customer service and takes pride in your work.
The best thing about this job is the variety – you are not stuck in the same place all the time – you meet many different people. In addition, you get to solve various problems often thinking on your feet, which on its own can be very satisfying.
There are not enough engineers in the security sector, and I would encourage anyone who is good with people and has an interest in electronics to get involved. You will always be employed. My top tips for success are work hard, listen and respect people.